Cancellation & Refund Policy
Last updated: 11 May 2026 · Applies to all credit purchases on Solushun.ai
This Cancellation and Refund Policy applies to all purchases of prepaid service credits on Solushun.ai (solushun.online), an EdTech platform operated in India. Payments are processed by Razorpay Payments Private Limited, an RBI-authorised Payment Aggregator. By making a payment, you agree to this policy.
1. Nature of the Product
Solushun.ai sells prepaid service credits — digital tokens that are redeemable exclusively for AI-generated academic problem solutions on this platform. These credits:
- Are not cryptocurrency, virtual currency, or any financial instrument
- Cannot be converted to cash or transferred to any other account
- Cannot be exchanged for goods or services outside this platform
- Represent prepayment for a specific digital educational service
Once credits are consumed to generate AI solutions, the service has been fully delivered and those credits are non-refundable. This is consistent with the nature of digital services under applicable Indian consumer protection law.
2. Cancellation Policy
As this is a digital service platform, there is no cancellation period after a credit purchase is completed and credits are added to your account. Credits are available for use immediately upon successful payment. If you wish to cancel a payment before it is completed, you may close the Razorpay payment window before confirming — in this case, no charge will be made.
3. Eligible Refund Cases
We will issue a full refund in the following situations:
Payment was debited but credits were not added to your account within 30 minutes. Email us with your Razorpay Payment ID — we will resolve within 4 hours.
You were charged twice for the same transaction due to a technical error. We will refund the duplicate charge in full within 2 business days.
A technical error on our end or Razorpay's end resulted in an incorrect charge. Full refund will be issued.
Solushun.ai is completely inaccessible for more than 24 consecutive hours and you have unused credits. We will issue a proportionate refund upon request.
4. Non-Refundable Cases
- Credits already used to generate AI solutions (service delivered)
- Change of mind after credits are successfully added to your account
- Dissatisfaction with a specific AI-generated answer (you may re-ask with more detail)
- Account termination due to Terms of Use violations
- Failure to use credits before voluntary account deletion
- Refund requests submitted more than 7 days after the payment date (except unresolved payment failures)
5. How to Request a Refund
Email support@solushun.online with subject line "Refund Request — [Payment ID]" including:
- Your registered email address
- Razorpay Payment ID (e.g.
pay_XXXXXXXXXXXXXXXXXX) — found in your Payment History - Amount paid and date of payment
- Reason for refund request
You may also submit via our Contact Form selecting "Refund Request" as the subject.
6. Refund Processing Timeline
| Step | Timeframe |
|---|---|
| We acknowledge your request | Within 24 hours |
| We review and approve | Within 48 hours |
| Refund initiated via Razorpay | Within 2 business days of approval |
| UPI / Net Banking credit | 3–5 business days |
| Credit / Debit card refund | 5–10 business days |
Refund timelines after initiation are governed by your bank's processing schedule, which is outside our control.
7. Chargebacks
We strongly encourage you to contact us first before initiating a chargeback with your bank. Most issues are resolved within 24 hours. Initiating a chargeback without first contacting us may result in temporary account suspension pending investigation. Razorpay and the issuing bank will be provided evidence of the completed transaction.
8. Consumer Rights
Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable Indian consumer protection laws. If your issue is not resolved to your satisfaction, you may approach the appropriate Consumer Disputes Redressal Forum.
9. Contact
Email: support@solushun.online
Response time: Within 24 hours (Mon–Sat, 9 AM – 6 PM IST)
Contact form: solushun.online/contact.php